Shipping
-
Round-the-Clock Support & Easy Returns
Our team is available 24/7 to assist with any concerns, and we offer a 15-day, no-questions-asked, hassle-free money-back guarantee.
-
Get Free Shipping on all Your Orders.
Enjoy free shipping and save money when you order two or more items—no hidden fees, just easy savings!
-
Direct Home Delivery
Enjoy ultimate convenience as we transport your orders directly to your home, removing the need to step out.
Shipping FAQs
How much is shipping?
We charge a flat rate of $5, so you save money no matter what you buy. Plus, you can enjoy free shipping when you order two or more items!
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfilment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.
What is your return policy
We offer a no-questions-asked return policy. If you contact us within 15 days of receiving your package, we’ll happily replace or refund your order. In cases where the product is damaged or lost during shipping, we will reissue or refund as well. To apply for a return or exchange, please reach out within 15 days of receiving your item.
How long does shipping take?
We aim to fulfill all orders within 1-4 business days. As soon as your order is placed, we immediately begin packing and processing it. Once it's shipped, you'll receive an email with your tracking information.
Please note, larger items may take longer to ship than smaller ones. Most items are delivered within 3-12 days, with 99% of orders arriving ahead of schedule. If you need an item urgently, reach out to us and we’ll do our best to expedite the delivery.
Do you ship internationally?
Currently, we only ship within the USA and do not offer international shipping at this time.
Contact form
Customer Support
eclatlightingteam@gmail.com